Event recap: "Customer experience – what you need to know in 2024!"
On May 29th, we hosted an exclusive event for Contact Center professionals in Riga with Genesys and Adventus Solutions. The event brought together over 40 heads of contact centers, customer service, and IT departments from Latvia, Lithuania, and Estonia.
It was a fantastic opportunity for industry professionals to network, discuss the latest in contact center technologies, learn from industry leaders Regis Mace, Annelie Edling, and Kaido Kabral, and get inspired by real-world success stories such as Eesti Energia (ENEFIT & Enefit Lietuva)!
Key highlights from the our event:
🔶 Customer Story: Eesti Energia
Eesti Energia shared their successful step-by-step journey to the cloud, detailing success factors and mentioning future-proof strategies they employed.
🔶 Benefits of Moving Your Contact Center to the Cloud
We discussed the agility and adaptability of cloud-based solutions in today’s dynamic market, highlighting key trends, potential investments, and strategies for seamless migration to the cloud.
🔶 How AI Can Improve Your Customer Service & Language Model
Attendees learned about the integration of AI in Genesys Cloud, including predictive AI for personalized customer insights, virtual agents, and AI-driven optimization for workforce planning.
🔶 Connecting Your Front and Back Office with Genesys Cloud
We introduced new Work Automation functionality in Genesys Cloud , designed to bridge the gap between front-office and back-office operations, improving overall customer satisfaction.
Thank you to our impressive speakers and active participants!
Stay tuned for more events and insights!
Related articles
Contact Center Club's Visit to GASO
Highlights from a visit to GASO: We visited GASO’s customer service and 24/7 emergency contact centers to get a closer look at their work. We shared experiences on measuring KPIs in contact centers CC, approaches to employee motivation, and the role of a contact center manager as a coach
Read more
Artificial Intelligence in Action
Learn how AI is streamlining management, bolstering security, and transforming customer and employee experiences in ways that are simple yet impactful.
Read more
Technical considerations of moving from on-premises to cloud contact center
Businesses in all industries are moving to a cloud-based contact center. Lets take a look at the 6 most important aspects to consider when migrating to a cloud-based contact center
Read more
Contact Center Club's visit to Citadele bank
Recently, members of the Contact Center Club had the opportunity to visit Citadele Bank's Sky Branch contact center to gain a deep insight into their daily operations. The visit provided a chance to see their customer service solutions, including the effective artificial intelligence (AI) driven chatbot already integrated into the bank's website.
Read more
Key terminology for AI in customer and employee experience
Discover 8 commonly used AI technologies and tools so you can move forward with AI confident it will deliver specific, measurable results.
Read more
Customer Story: Eesti Energia & Enefit achieving sustainability in the cloud
Standardizing on the Genesys Cloud™ platform, Eesti Energia has unified its contact centers across 5 countries, while driving greener operations from a smaller IT footprint.
Read more
Exciting visit of the Latvian Contact Center club to Enefit
Enefit's contact center provides a wide range of services, from processing invoice requests to contract renewals, addressing electricity and solar panel inquiries.
Read more